Frequently Asked Questions
Everything you need to know about your EL&N experience.
Do you offer international shipping for your retail products?
Yes, we ship our retail range, including coffee beans and lifestyle accessories, to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your cakes and pastries suitable for vegetarians?
The majority of our cakes and pastries are suitable for vegetarians. We also offer a selection of vegan and gluten-free options. Please check the specific product descriptions for full allergen and dietary information.
Can I return food items purchased online?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our customer service team within 24 hours of delivery.
How should I store my EL&N coffee beans?
To maintain maximum freshness, we recommend storing your coffee beans in a cool, dry place inside an airtight container. Avoid direct sunlight and do not store them in the fridge or freezer.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey to your doorstep.