Returns & Exchanges

At EL&N London, we strive for perfection in every bite; however, due to the perishable nature of our products, we can only offer returns or replacements for items that arrive damaged or incorrect. Please ensure you inspect your order upon arrival and contact our customer service team within 24 hours of delivery.

Return Process

• 1.
  Notify Our Team

  Email our customer support team at [email protected] within 24 hours of receiving your delivery, including your order number and clear photographic evidence of any damage or errors.

• 2.
  Assessment Process

  Our quality assurance team will review your claim and the provided images to verify the eligibility for a refund or replacement based on our food safety standards.

• 3.
  Return Authorization

  If a return of non-perishable merchandise is required, we will provide you with a return shipping label and instructions on how to package your items securely.

• 4.
  Refund or Replacement

  Once your claim is approved, we will either initiate a full refund to your original payment method or dispatch a fresh replacement order at the earliest available delivery slot.